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Return Policy

it's OK to change your mind

Not completely satisfied with your IKEA product? Don’t worry. Simply return the unused product in its original package within 30 days for a full refund. We will refund you in the same way as the original payment. Remember to bring your receipt.
We want to make sure your returned product can be enjoyed by someone else. That’s why there are some products we can’t refund:

• Custom-made products such as kitchen countertops, cut fabrics and cut blinds.
• Products that have been assembled or damaged by you.
• Bed textiles and unwrapped mattresses and mattress pads.
• Plants and food products.
• As-Is products. 

Read more about our warranties and guarantees



How to return

Because sometimes you change your mind

In-store

Return for free to IKEA Alam Sutera store. You will need to take all of the goods you are returning, together with a copy of your Order Confirmation email.

Distribution point

Return for free at our distribution point. 
Find your local distribution point here.

By parcel

You can return the unused item in its original package in order to effect a refund. You are responsible for the cost of returning the goods, You can send it back to us via parcel, please contact us for solution.




Missing, damaged, or incomplete orders

Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help

Visit your closest store

Regardless of your issue, you can always visit the IKEA store at Alam Sutera and we will find a solution for you. If your item is damaged, bring you damaged item and proof of purchase. If you are missing an item, bring you order confirmation.

Contact us

Visit our contact page. We will help you find a solution.