It takes time for you and your new mattress to get used to each other. That’s why we give you 90 days to be sure you’re compatible. If the chemistry isn’t right, simply come back and choose another mattress. When you’ve found your perfect match, you can sleep easy for years to come with our free 10-year guarantee.
Terms and Conditions
It is important to us that you love your new mattress. So, if after a while you discover that it is too firm, too soft just bring the mattress back to us and simply change it for another.
You may exchange your mattress once within 90 days if you don’t love it, provided that it is not dirty, marked damaged, misused, abused or cleaned using the wrong cleaning methods or cleaning products.
Simply take your mattress back to the IKEA store with your receipt and we will help you find one that suits you better.
This guarantee is valid for 90 days from purchase receipt date by showing the original IKEA receipt or the sales order number.
These products are excluded: AS/IS mattress, JESSHEIM futon mattress, RAHOLT guest mattress, all mattress toppers, sofa bed mattresses and children’s mattresses.
Limited to one exchange/return per customer per item purchase.
The replacement of the mattress purchase should be the same amount or higher than original matress returned.
IKEA does not issue refunds on any items paid for instalments. No cancellation will be allowed once the Credit card instalment plan is confirmed.
IKEA reserves the right to cancel orders if they do not comply with the terms and conditions that apply to this program and the terms and conditions listed on www.IKEA.co.id and the IKEA Indonesia App.
For further information please contact customer service:
Phone: +62 21 - 2985 3900
WhatsApp: +62811-1300-2242
Email: cs@ikea.co.id
