Where are we?

Store

Please note: only visitors with GREEN status in PeduliLindungi are allowed into the store, except for visitors who cannot be vaccinated for health reasons by attaching a doctor's certificate.
IKEA Alam Sutera
Come dine at our restaurant or Bistro!

Operational hours: 10.00 - 22.00 WIB

For more information click here
IKEA Sentul
Come dine at our restaurant or Bistro!

Operational hours: 10.00 - 21.00 WIB

For more information click here
IKEA Bali
Come dine at our restaurant or Bistro!

Operational hours: 10.00 - 21.00 WITA

For more information click here
IKEA Jakarta Garden City
Come dine at our restaurant or Bistro!

Operational hours: 10.00 - 22.00 WIB

For more information click here
IKEA Kota Baru Parahyangan
Come dine at our restaurant or Bistro!

Operational hours: 
Monday - Friday (Not national holiday) : 10.00 - 21.00 WIB
Saturday - Sunday & national holiday : 09.00 - 21.00 WIB

For more information click here
IKEA Mal Taman Anggrek
Come dine at our restaurant or Bistro!

Operational hours: 10.00 - 22.00 WIB

For more information click here

Pick-up Point

Shopping at IKEA is now easier
Enjoy a new way of shopping by ordering IKEA products online.
You can collect your order at our Pick-up Point.

Free Delivery
This free delivery fee covers the delivery of your purchase to the Pick-up Point, and applies to all online orders regardless of size*. More importantly, it can help you save. Ship as little as a single sofa or as much as an entire combination of sofa, all for free.
*IKEA Pick-up Point at Hero Permata Hijau with maximum product dimension 200x150x100 cm
*Maximum product dimension applies for IKEA Pick-up Point at Hero Puri Indah Mall is 190x90x100 cm


Collecting your purchase
Before visiting your local Pick-up Point, be sure to bring a valid ID and your order confirmation email. Once you arrive at the Pick-up Point, a representative will help you retrieve your order. Please note that orders should be collected within 10 days upon arrival, for uncollected items (more than 10 days) will be automatically cancelled.

Attention: Following the Government's Regulation, here are the following conditions apply at IKEA stores / Pick-up Points.
  1. Children under 12 years old must be accompanied by a parent, for children aged 6 to 12 years must show proof of vaccination at least the first dose.
  2. Download Peduli Lindungi app. Make sure you have registered in the Peduli Lindungi application.
  3. Scan the QR Code at the entrance of the IKEA store with the Peduli Lindungi app and show the results to our officers. Only customers with green status are allowed to enter the IKEA Store. except for customers who cannot be vaccinated due to health reasons by showing a certificate / reference from doctor. Re-scan the QR Code at the exit gate when leaving the IKEA store
  4. For Foreign Nationals (WNA) or Indonesian Citizens (WNI) who have been vaccinated abroad and the vaccine certificate has not been integrated in the PeduliLindungi account, can show the vaccine certificate (digital or physical) and Passport or other identity card.
  5. IKEA reserves the right to refuse entry to any visitors who do not comply with government regulations.
For more information click here.

Click & Collect - IKEA Alam Sutera

Click & Collect Alam Sutera is located in IKEA Alam Sutera Store.

Operational hours

Monday - Sunday
10.00 - 22.00

Contact us

021 29853900

Address

Customer Relation Area (Counter 6)
Jl. Jalur Sutera Boulevard
No. 45 Alam Sutera,
Tangerang 15144

Click & Collect - IKEA Sentul City

Click & Collect Sentul City is located in IKEA Sentul City Store.

Operational hours

Monday - Sunday
10.00 - 21.00

Contact us

021 29853900

Address

Jl. MH. Thamrin, Citaringgul,
Kec. Babakan Madang,
Bogor, Jawa Barat 16810

Click & Collect - IKEA Kota Baru Parahyangan

Click & Collect Kota Baru Parahyangan is located in IKEA Kota Baru Parahyangan Store.

Operational hours

Monday - Friday : 10.00 - 21.00
Saturday - Sunday & National holiday : 09.00 - 21.00

Contact us

021 29853900

Address

Customer Relations Area (Counter no. 8)
Jalan Parahyangan Raya kav. 9
Kota Baru Parahyangan
Kertajaya Padalarang, Kabupaten Bandung Barat
Jawa Barat 40553

Click & Collect - IKEA Jakarta Garden City

Click & Collect Jakarta Garden City is located in IKEA Jakarta Garden City Store - Ground Floor.

Operational hours

Monday - Sunday
10.00 - 20.00

Contact us

021-29853900

Address

Jl. Jakarta Garden City Boulevard
Jakarta Garden City
Cakung 13910
Jakarta Timur

Click & Collect - IKEA Bali

Click & Collect Bali is located in IKEA Bali Store.

Operational hours

Monday - Sunday
10.00 - 20.00

Contact us

021 29853900

Address

Jl. Patih Jelantik
Kuta Central Park
Kabupaten Badung
Bali 80361

Click & collect - IKEA Mal Taman Anggrek

Click & Collect Taman Anggrek Mall is located on P1 Floor

Operational hours

Monday - Sunday
10.00 - 22.00

Contact us

021-29853900

Address

Tomang, Grogol petamburan
RT12/RW1, Tj. Duren Selatan,
Jakarta Barat, Kota Jakarta Barat,
Daerah Khusus Ibukota Jakarta 11470

Pick-up Point - Hero Supermarket 23 Paskal Bandung

Operational hours

Monday - Sunday
11.00 - 21.00

Contact us

021 29853900

Address

Jl. Pasir Kaliki no. 25 Arjuna
Kecamatan Andir, Kota Bandung
Jawa Barat 40172

Pick-up Point - Ruko Barcelona

Operational hours

Monday - Sunday
10.00 - 21.00

Contact us

021-29853900

Address

Jl. Letnan Sutopo, Rw. Mekar Jaya,
Kec. Serpong, Kota Tangerang Selatan,
Banten 15310

Pick-up Point - Hero Supermarket Kota Wisata

Operational hours

Monday - Sunday
10.00 - 21.00

Contact us

021-29853900

Address

28 Kluster Somerset
Jalan Raya Kota Wisata No.29, Ciangsana
Kec. Gn. Putri, Bogor
Jawa Barat 16968

Pick-up Point - Hero Kamala Lagoon Avenue

Operational hours

Monday - Sunday
10.00 - 21.30

Contact us

021-29853900

Address

Lagoon Avenue Mall - Ground Floor,
Jalan KH. Noer Ali, RT.006/RW.003 Pekayon Jaya,
Kec. Bekasi Selatan Kota Bekasi
Jawa Barat 17148

Pick-up Point - Permata Hijau

Operational hours

Monday - Sunday
10.00 - 22.00

Contact us

021-29853900

Address

Jl. Permata Hijau No.14, RT.4/RW.12,
Grogol Utara, Kec. Kby. Lama,
Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12210

Pick-up Point - CitraGrand Semarang

Operational hours

Monday - Sunday
10.00 - 19.00

Contact us

021-29853900

Address

CitraGrand Ruko Amsterdam B3-B5,
Blok D 12 CitraGrand Boulevard,
Jl Kompol R Soekanto, Sambiroto,
Kec. Tembalang, Kota Semarang, Jawa Tengah 50271

Pick-up Point - Sutos

Operational hours

Monday - Sunday
10.00 - 20.30

Contact us

021-29853900

Address

Surabaya Townsquare
JL Hayam Wuruk no 6, Wonokromo
Kota Surabaya 60242
Jawa Timur

Pick-up Point - Hero Puri Indah Mall

Operational hours

Monday - Sunday
10.00 - 22.00

Contact us

021-29853900

Address

Hero Puri Indah
Mall Puri Indah Lantai Dasar
Jl. Puri Agung, Puri Indah
Kembangan, Jakarta Barat 11610.

Pick-up Point - Hero Lebak Bulus

Operational hours

Monday - Sunday
10.00 - 21.00

Contact us

021-29853900

Address

Jl. Lb. Bulus I, RT.4/RW.4,
Lb. Bulus, Kec. Cilandak,
Kota Jakarta Selatan,
Daerah Khusus Ibukota Jakarta 12440

Pick-up Point - Podomoro Golf View Cimanggis

Operational hours

Monday - Sunday
10.00 - 21.00

Contact us

021-29853900

Address

Jl. Mochhamad Thohir Ruko blok 3 no.11
Kawasan Podomoro Golf View, Desa Bojong Nangka, Kec. Gunung Putri,
Kab. Bogor 16963

Pick-up Point - Hero Supermarket-Cilegon City Square

Operational hours

Monday - Sunday
10.00 - 20.00

Contact us

021-29853900

Address

Hero Supermarket-Cilegon City Square
Jl. Lingkar Selatan, Kedaleman, Cilegon, Banten 42414

Pick-up Point - Kota Kertabumi Karawang

Operational hours

Monday - Sunday
10.00 - 20.00

Contact us

021-29853900

Address

Karawang Barat, Karawang Kulon
Kec. Karawang Barat, Karawang,
Jawa Barat 41311

Pick-up Point - Shell Soleh Iskandar Bogor

Operational hours

Monday - Sunday
10.00 - 20.00

Contact us

021-29853900

Address

Shell Soleh Iskandar 2- Gg. Sahabat No.7,
RT.03/RW.05, Cibadak, Kec. Tanah Sereal, Kota Bogor,
Jawa Barat 16166

Pick-up Point - The Park Solo

Operational hours

Monday - Sunday
10.00 - 20.00

Contact us

021-29853900

Address

Ruko Office Park C.20 Solobaru, Sukoharjo, Dusun II, Madegondo, Kec. Grogol, Kabupaten Sukoharjo,
Jawa Tengah 57552

Pick-up Point - Citraharmoni Sidoarjo

Operational hours

Monday - Sunday
10.00 - 20.00

Contact us

021-29853900

Address

Ruko Harmoni City Center 2 Blok RB-3
Komplek Citra Harmoni, Jl. Raya Trosobo KM 20, Taman, Trosobo, Sidoarjo ,
Jawa Timur


Pick-up Point Indomaret

Indomaret Pick-up
Now you can collect your purchase from IKEA.co.id, IKEA Indonesia app or WA Order +62 811-1300-2242 at Indomaret stores that have been assigned by IKEA. Indomaret Pick-up service is currently only for Jabodetabek, Bandung, and Surabaya areas. Check the assigned Indomaret stores below

Download
 
How to collect your purchase at Indomaret stores
After shopping at IKEA.co.id or IKEA Indonesia app, you will get a SMS notification from Indomaret to collect your purchase. Show the notification to Indomaret cashier when picking up your purchase.
Indomaret Pick-up Price
Service Purchases Weight Service Fee Area
Indomaret Pick-up 0 - 5 kg Rp 15.000 Jabodetabek, Bandung & Surabaya
5 - 10 kg Rp 40.000
*Pick-up for area Java and Bali will charged based on weight and distance
  • *Selected Indomaret store
  • Dimension : Less than 100cm x 50cm x 50cm with order weight less than 10 kg.
  • Valid for online transaction.
  • Exchange and return is not applicable in Indomaret, Exchange and return only applicable in IKEA store or IKEA Pick-Up Point, terms and condition applied.
Terms and Conditions
  • Customers can only pick up packages at Indomaret stores that have been assigned by IKEA.
  • Parcel service is only applicable for online buyable products with package size smaller than 100cm x 50cm x 50cm, and weight per-order is below 10 kg.
  • Customers’ order is expected to arrive at the selected Indomaret store within 7 working days.
  • Customers to collect their order within 5 days after receiving information or notification from Indomaret.
  • Customers are required to show proof of SMS notification from Indomaret to collect their goods.
  • If customers don't pick up the product within 5 days, product will be returned to IKEA warehouse on the day 7th.
  • IKEA Indonesia will refund for any unclaimed item (excl.delivery fee). Customers need to re-purchase again.
  • Customers must check the package during collection of the package, and ensure the package received is in good condition.
  • Customers need to report to IKEA Indonesia for any loss and damaged item within 72 hours.
  • IKEA Indonesia is not responsible for any delay in the delivery and/or consequential loss including and without limitation to any commercial, financial and other indirect losses including losses incurred in transportation or delivery arising from matters beyond IKEA's supervisory capacity including damage due to Force Majeure, such as including but not limited to continuous rain, earthquakes, natural disasters, riots, floods, pandemics/epidemics, wars, coups, insurrections, Government policies and any other causes beyond IKEA’s control.

    Email : cs@ikea.co.id
    Telp : 021 29853900

Back to top
cross