Removal service

Say goodbye to your old mattress or sofa stress-free!

With the furniture removal service, IKEA has partnered with Donasi Barang to give old furniture a second life.

Order your new furniture in your nearest store or via WhatsApp in combination with our Delivery service.
Please indicate that you would like to use the furniture removal service.
The removal service is offered for FREE.
Our service partner – Donasi Barang will take the old furniture away for you and transport it to their warehouse for the segregation process, to be donated or deconstructed in an environmentally responsible way.

The Removal Service is currently available only for mattresses, sofas, and wooden wardrobes.

Removal service can only be done for mattresses, sofas, and wooden wardrobes.
Removal of your old products can be done when you make a new purchase of the same type of furniture.
Removal service must be requested at the same time as purchasing your mattress, sofa, or wardrobe.
Removal service can be done for IKEA and non-IKEA products.
The old furniture must be in usable condition, with no major damage, and remain stable and intact.
The old furniture MUST NOT be in a wet condition or be infested with termites or other insects.
Please specify your old furniture by submitting a picture when you order the service to our co-worker.
The old furniture should be safe for transport and not pose any risks to the service partner company. Our service partner has the discretion to refuse the collection if it does not meet the applicable Terms and Conditions or if anything that they (in their sole discretion) deem to be unsafe for collection or transport.
The removal service excludes domestic waste, building debris, household waste, etc and our service partner will carry out a risk assessment before moving any items and will assess the health and safety risks on a case-by-case basis.
No service will be applied when there is no access to an elevator, lift, or stairs (including unusual corridors or walkways).
The collection location is ONLY valid in Jakarta, Tangerang Selatan, and Bekasi.

Order the service from our co-workers in the store or contact Customer Service at +6221-2985-3900 / WhatsApp at +62811-1300-2242.