Delivery Service

What we do
We’ll deliver your purchases to your home or workplace.
We don’t just stop at your front door - we take it to
whatever room you want.

Terms and conditions apply.
Contact your local store for more information.

In Store & Online Delivery

Zone and Pricing

Service	Purchases Weight	Service Fee	Area
Home Delivery	0 - 5 kg	Rp 29.900	JABODETABEK City Bandung Surabaya
	5 - 10 kg	Rp 64.900
	10 - 100 kg*	Rp 169.000
Delivery outside above mentioned area will be charged based on weight and distance

*Up to 100 kg. If your IKEA purchases weight more than 100 kg, Rp 50.000 applies for up to another 50 kg.
**Delivery coverage is limited to 60km radius within the store/Pick-up point location.
Free shipping is available for Click & Collect option at IKEA Store or IKEA Pick-up Point.

How to book in store delivery

Talk to one of our IKEA co-worker or give us a call at 021 2985 3900

Online Shop Delivery

We deliver to your doorstep

We deliver your IKEA online purchases to your doorstep. Shipping costs will be calculated systematically depending on the weight of IKEA purchased product and delivery destination. The delivery time may vary according to your destination

Area	Delivery times
DKI JAKARTA	2-4 WORKING DAYS
BANTEN	2-4 WORKING DAYS
JAWA BARAT	4-5 WORKING DAYS
JAWA TENGAH, JAWA TIMUR & BALI	4-6 WORKING DAYS
DI YOGYAKARTA	4-6 WORKING DAYS
SUMATERA	4-6 WORKING DAYS
KALIMANTAN	5-7 WORKING DAYS
BANGKA BELITUNG	5-7 WORKING DAYS
SULAWESI	5-7 WORKING DAYS
PAPUA	7-12 WORKING DAYS

Your delivery and assembly charge will be calculated at the checkout.
You will receive a delivery notification email to advise you on the delivery date estimation.
Should you select the self-collect option, you will receive self-collect notification email with estimate collection date at IKEA stores or Pick-up Points selected.
Delivery time may be vary due to rain, traffic or any unforeseen circumstances.
If you are not able to accept delivery, please make sure that there will be someone available to accept delivery on your behalf. This person must be an adult who is capable of receiving delivery and able to give the delivery team instructions if they are needed. The person accepting delivery will need to sign the delivery document to confirm delivery has taken place.

Home Delivery and Assembly Terms and Conditions

You may change the schedule of home delivery and assembly date at cost of IDR 50,000 (fifty thousand Rupiah). Such schedule change can only be done at the latest 1x24 hour prior to the selected date of service and maximum for 1 (one) time change, depending on available time slot. The agreed and paid change cost shall not be cancelable and refundable.
Customer will be charged a normal service fee if customer is unavailable to receive orders on the agreed service time and date.
IKEA shall not be held responsible for any delay in the delivery and/or consequential loss including and without limitation to any commercial, financial and other indirect losses including losses incurred in transportation or delivery arising from matters beyond IKEA's supervisory capacity including damage due to Force Majeure, such as including but not limited to continuous rain, earthquakes, natural disasters, riots, floods, pandemics/epidemics, wars, coups, insurrections, Government policies and any other causes beyond IKEA’s control.
All works outside the purchase list of products and services as in the sales order, is not the responsibility of IKEA. You shall be held responsible to determine the location where the products assembly will be carried out. Any changes in the assembly location shall be your responsibility due to it can result in products damage. IKEA will not moving the products, changing the electrical wiring and making modifications to products except for drilling/assembly purpose which include in the purchase list of products and services as in the sales order.
IKEA shall not be held responsible for any damage, loss or injury after the assembly/drilling of IKEA products has been completed, except for damage incurred directly during process of assembly/drilling of IKEA products and is proven by IKEA’s fault.
Workmanship guarantee for assembly of IKEA products valid for 30 days during normal use after the date of product assembly.
For products that can not be transported by elevator in the high rise building, additional fee will be imposed to move the products to the designated floor.

Shifting fee

Floor 1^st -3^rd Free

Floor 4^th -5^th IDR 100,000/floor (maximum to 5th Floor, IDR 200,000/invoice). Shifting product

Shifting fee
Floor 1^st -3^rd	Free
Floor 4^th -5^th	IDR 100,000/floor (maximum to 5th Floor, IDR 200,000/invoice). Shifting product

Home delivery area shall cover JABODETABEK City based on postal code. Below the schedule for home delivery and assembly:

Services	Building Type	Day	Time
Home Delivery and Assembly	Apartment, Office building and Commercial area	Monday - Friday	10 am – 4 pm
Home Delivery and Assembly	House	Monday – Sunday	10 am – 5 pm
Home Delivery	House	Monday – Sunday	10 am – 5 pm 5 pm – 8 pm

This home delivery and assembly services shall not applicable for AS-IS product.
Live plants cannot be delivered via same-day delivery service.
For order payment before 12:00 PM, live plants will be delivered 2 days after the confirmation.
For order payment after 12:00 PM, live plants will be delivered 3 days after the confirmation.
Live plants delivery service is only available in Jabodetabek area.
Live plants cannot be exchanged or refunded if customer simply changes their mind.
Live plants that have been delivered to Jabodetabek area Pick-Up Points (Alam Sutera, Pondok Gede, BSD, JGC, Giant Yasmin dan Sentul City) must be collected within a maximum of 2 days after products have arrived.
Appliances cannot be delivered via same-day delivery service.

Same Day Delivery Service

Delivery price

Service	Purchases Weight	Service Fee	Area
Same-day delivery	0 - 5 kg	Rp 59.000	Jakarta, Tangerang & South Tangerang
	5 - 10 kg	Rp 89.000
	> 10 - 100 kg*	Rp 339.000

*Up to 100kg, if your IKEA purchases weight more than 100kg, Rp 50.000 applies for another 50kg up to maximum 300kg
Same-day delivery only applies to home delivery (not valid for delivery to apartments, commercial areas)
Daily cut off order at 12:00 Jakarta time
T&C for same day delivery service apply

Same Day Delivery Service Terms and Conditions

Starting from 1st of Mar 2021, Same Day Delivery will only be available for online purchases.
Same-day delivery service applies to orders that weigh less than 300 kg per order.
Same-day delivery service cannot combine with other services
Same-day delivery service for parcel orders (orders weight is less than 10 kg) only applies to package dimensions under 55cm x 35cm x 40cm.
Same-day delivery is only available in Jakarta city, Tangerang and South Tangerang.
Same-day delivery only applies to home delivery. (Not valid for delivery to apartments, commercial areas)
Same-day delivery service only applies to orders that have been received and payments confirmed before the daily cut-off time (12:00 WIB).
Same-day delivery service is not available after daily cut-off time and/or capacity is reached the limit on that day.
Orders will be delivered to the customer before 22:00 on the same day.
For payment with Bank Transfer or Virtual Account, payment must be completed before the cut-off time. Any payment after the cut-off time will be shipped on the next day. (Only apply for Online and WhatsApp order)
Orders will be re-delivered within 3 days if customer does not receive them on the same day.
Customer will be charged a normal service fee if customer is unavailable to receive orders on the agreed service time and date.