Delivery service

In store and online delivery

Zone and Pricing

• *Up to 100 kg. If your IKEA purchases weigh more than 100 kg, Rp 50.000 applies for up to another 50 kg.
• **Delivery coverage is limited to 60km radius within the store/Pick-up point location.
• Free shipping is available for Click & Collect option at IKEA Store or IKEA Pick-up Point.

Online shop delivery

We deliver to your doorstep

• Your delivery and assembly charge will be calculated at the checkout.
• You will receive a delivery notification email to advise you on the delivery date estimation.
• Should you select the self-collect option, you will receive a self-collect notification email with the estimated collection date at IKEA stores or Pick-up Points selected.
• Delivery time may vary due to rain, traffic or any unforeseen circumstances.
• If you are not able to accept delivery, please make sure that there will be someone available to accept delivery on your behalf. This person must be an adult who is capable of receiving the delivery and able to give the delivery team instructions if they are needed. The person accepting delivery will need to sign the delivery document to confirm delivery has taken place.

Home delivery and assembly terms and conditions

• You may change the schedule of home delivery and assembly date at a cost of IDR 50,000 (fifty thousand Rupiah). Such schedule change can only be done at the latest 1x24 hour before the selected date of service and maximum for 1 (one) time change, depending on the available time slot. The agreed and paid change cost shall not be cancelable and refundable.
• The customer will be charged a normal service fee if the customer is unavailable to receive orders on the agreed service time and date.
• IKEA shall not be held responsible for any delay in the delivery and/or consequential loss including and without limitation to any commercial, financial and other indirect losses including losses incurred in transportation or delivery arising from matters beyond IKEA's supervisory capacity including damage due to Force Majeure, such as including but not limited to continuous rain, earthquakes, natural disasters, riots, floods, pandemics/epidemics, wars, coups, insurrections, Government policies and any other causes beyond IKEA’s control.
• All works outside the purchase list of products and services as in the sales order are not the responsibility of IKEA. You shall be held responsible to determine the location where the products assembly will be carried out. Any changes in the assembly location shall be your responsibility due to it can result in products damage. IKEA will not be moving the products, changing the electrical wiring and making modifications to products except for drilling/assembly purposes which include in the purchase list of products and services as in the sales order.
• IKEA shall not be held responsible for any damage, loss or injury after the assembly/drilling of IKEA products has been completed, except for damage incurred directly during the process of assembly/drilling of IKEA products and is proven by IKEA’s fault.
• Workmanship guarantee for assembly of IKEA products valid for 30 days during normal use after the date of product assembly.
• For products that can not be transported by elevator in the high-rise building, an additional fee will be imposed to move the products to the designated floor.

  Shifting fee
  Floor 1st -3rd	Free
  Floor 4th -5th	IDR 100,000/floor (maximum to 5th Floor, IDR 200,000/invoice). It is your responsibility to shifting products that exceed the maximum floor limit. IKEA reserves the right to refuse to carry out such transfers.

• The home delivery and assembly area cover Jabodetabek, Semarang, Surabaya, Bali and Bandung based on postal code. Below is the schedule for home delivery and assembly: 

  Destination	Service	Day	Hour
  Apartment, office and commercial areas	Delivery	Monday - Friday	9 am – 4 pm
  	Assembly	Monday - Friday	9 am – 4 pm
  House	Delivery	Monday – Sunday	9 am – 8 pm
  	Assembly	Monday – Sunday	9 am – 8 pm

• This home delivery and assembly services shall not apply for AS-IS product.
• Live plants cannot be delivered via a same-day delivery service. 
• Live plants delivery service is only available in the Jabodetabek area.
• Live plants cannot be exchanged or refunded if the customer simply changes their mind.
• Live plants that have been delivered to Jabodetabek area Pick-Up Points (Alam Sutera, BSD, JGC, Kota Wisata, Sentul City, Mall Taman Anggrek, Puri Indah Mall and Kamala Lagoon) and Pick-Up Points Bandung (Kota Baru Parahyangan and Paskal) must be collected within a maximum of 2 days after products have arrived.
• Appliances cannot be delivered via a same-day delivery service.
• Appliances delivery are only available for the Jabodetabek area.
• For delivery and assembly in apartment, office and commercial area is not available on public holidays. The customer is responsible to get the permits in these areas.

Estimated delivery times

*For some areas in Bogor, Tangerang and Bekasi, please allow additional delivery time maximum 5 days.