Delivery Service

What we do
We’ll deliver your purchases to your home or workplace.
We don’t just stop at your front door - we take it to
whatever room you want.

Terms and conditions apply.
Contact your local store for more information.

Payment Details
Payment options include cash, debit card, Visa and Mastercard.

In Store Delivery

Zone and Pricing

Types to Deliver	Purchases Weight	Area/Zone	Service Fee
Parcel Delivery	0 - 10 kg	Java	Rp 49.000
Parcel Delivery	10 - 20 kg	Java	Rp 99.000
Truck Delivery*	0 - 300 kg**	A (0-15 km)	Rp 199.000
		B (15-30 km)	Rp 249.000
		C (30-60 km)	Rp 349.000
Online Delivery	Delivery to nationwide. standard delivery fee applies based on weight and distance

*Truck delivery available from Alam Sutera Store and ECDP Surabaya
**Up to 300 kg. If your IKEA purchases weight more than 300 kg, the same charge applies again for up to another 300kg

How to Book

Talk to one of our IKEA co-worker or give us a call at 021 2985 3900

Online Shop Delivery

We deliver to your doorstep

We deliver your IKEA online purchases to your doorstep. Shipping costs will be calculated systematically depending on the weight of IKEA purchased product and delivery destination. The delivery time may vary according to your destination

Your delivery and assembly charge will be calculated at the checkout.
Delivery date are not mentioned online, this will be communicated to you when we call to confirm your order.
Once we have confirmed your delivery date, our delivery team start to plan your order to be picked, double checking all your products are available and reserving these in our warehouse for you.
Please ensure that someone is present at the designated delivery day and time.
You will receive an email/telephone call once your order is processed or a notification will be received if in case of cancellation or change of delivery date.
Delivery time may be vary due to rain, traffic or any unforeseen circumstances.
METOD kitchen set, fragile products such as glassware, small mirrors, vases and live plants are not available for the service.
Should you wish to place a larger bulk order please refer to our IKEA Business Dept at Contact us.
Bed slats is not included when you order a bed and needs to be added separately.
If you are not able to accept delivery, please make sure that there will be someone available to accept delivery on your behalf. This person must be an adult who is capable of receiving delivery and able to give the delivery team instructions if they are needed. The person accepting delivery will need to sign the delivery document to confirm delivery has taken place.