Customer Services

Delivery service

Most IKEA products are flat-packed and designed to be easy to bring home, but if you prefer delivery, we offer several flexible options to suit your needs.​

Delivery fees are calculated automatically based on the weight of your products and delivery destination. Estimated delivery time will appear at checkout.​

You will receive an email notification once your order is ready to be shipped or collected.​


Parcel Delivery | Truck Delivery | Delivery Lead Time by Region | Delivery Terms & Conditions | ​Click and Collect | Other Services

Parcel Delivery

For small and light products. ​Delivered to your doorstep using a parcel courier.

Area Weight Price
Jabodetabek, Bandung, Semarang, Surabaya, Solo, Malang, Yogyakarta, Makassar, Bali 0–5 kg Start from Rp 8.900
5–10 kg Start from Rp 44.900

Truck Delivery

For large and heavy products. ​Delivered by the IKEA truck delivery team.

Area Weight Price
Jabodetabek, Bandung, Semarang, Surabaya, Solo, Malang, Yogyakarta, Makassar, Bali 10–100 kg Rp 169.000 **

**Valid up to 60 km from the store or IKEA Pick-up Point with a maximum weight of 100 kg. Every additional 50 kg incurs a fee of Rp50,000.

Delivery Lead Time by Region

Region Estimated Time*
Jabodetabek & Bandung​ 2–3 days
Semarang, Surabaya, Solo, Yogyakarta, Malang 4–5 days
Bali 7–8 days
Luar Jawa & Bali (Makassar, dll.) 12–14 days


*Estimated Delivery Time
The delivery times provided are estimates to help you plan your purchase. While we always aim to deliver within the indicated timeframe, actual delivery times may vary.

Delivery Notes:​

  • Deliveries to areas outside major cities, including remote locations and surrounding islands, may take longer.
  • Delivery time may be affected by weather, traffic, or other operational factors.
  • During peak periods such as major holidays and campaign events, processing and delivery may take an additional 1–3 business days.

Related

Looking for something else?

You can explore other services like assembly, installations and returns.

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