Customer Services

Guarantees and Warranties

We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.

Good to know:
Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.
Living room | Workspace | Desk, table, & storage | Workchairs | Gaming desk & chair | Bedroom | Mattress | Bathroom | Kitchen | Home textiles | Outdoor

Living room

Sofas & armchairs

Daily life at home is highly dependent on seating furniture. Our furniture is rigorously tested to meet our stringent standards for quality and durability, and is also tested to the high standar for household use. This means we provide a 10 year warranty covering defects in materials and workmanship on all of our frames, sofa cushions, armchairs, sofa beds and footstools, and for some products, a 25 year warranty. This warranty is subject to the terms and conditions stated in the warranty brochure.

What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects inmaterial and workmanship in:
  • Frames
  • Seat and back cushions
What is not covered under this guarantee?
This guarantee does not apply to:
  • Fabric covers
  • Leather covers
  • Coated fabrics
  • POÄNG cushions
  • Seating furniture made from rattan, bamboo, or other natural fibers.
  • Pouffes
  • Some easy chair
This guarantee does not apply to products that have been stored,assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
 

BESTÅ storage system

BESTÅ system storage cabinets have been tested to meet our quality and durability requirements. IKEA strictly controls the formaldehyde content to meet EU standards. The panel is durable, back and bottom were treated with edge sealing to decrease the risk of damp. It is safe, sturdy and durable and meets the daily use standards of ordinary families. The coverage of this quality guarantee is subject to the terms and rules in this booklet.

BESTÅ system guarantee (PDF)
 

What is covered under this guarantee?

This guarantee applies to domestic use only and covers structural manufacturing defect in material of the BESTÅ system storage cabinets; includes frames, door/drawer fronts, interior fittings and parts, legs.
 

What is not covered under this guarantee?

  • Products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or wrong cleaning products
  • Normal wear and tear, cuts or scratches, or damage caused by impacts or accidents
  • Damages caused by external factors such as exposure to the sun and water, dampness, dust or mites etc.
  • Any products without the original copy of sales receipt and invoice
  • Knobs and handles, storage boxes, drawer divider, drawer mat.
Living room | Workspace | Desk, table, & storage | Workchairs | Gaming desk & chair | Bedroom | Mattress | Bathroom | Kitchen | Home textiles | Outdoor

Workspace and office furniture

Desks and storages TROTTEN, BEKANT, GALANT, IDÅSEN THYGE and HÄLLAN

What is covered under this guarantee?
The guarantee covers defects in materials, workmanship and function on all main parts in the BEKANT series, IDÅSEN series, TROTTEN system, GALANT storage system, THYGE desk and HÄLLAN cabinets from the date of purchase at IKEA.

What products are not covered under this guarantee?
  • BEKANT screens
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.
 

Workchairs

What is covered under this guarantee?
The guarantee covers defects in material and workmanship on the following parts of the work chair:

  • Structural frame
  • Moving parts
The original purchase receipt is required as proof of purchase. What is not covered under this guarantee?
This guarantee does not apply to the product if it has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
 

Gaming desks

What is covered under this guarantee?
This warranty applies to household and office use, as well as defects in materials and workmanship of the UPPSPEL gaming table, UTESPELARE, and FREDDE. This warranty only applies to the first purchaser and is not transferable to the other party. The original purchase receipt is required as proof of purchase.

What is not covered under this guarantee?
This guarantee does not apply to the product if it has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
 

Gaming chairs

What is covered under this guarantee?
This warranty applies to GRUPPSPEL, MATCHSPEL, UTESPELARE, and gaming chairs HUVUDSPELARE remains valid for 3 (three) years from the date of purchase. Original purchase receipt is required as proof of purchase.

What is not covered under this guarantee?
This guarantee does not apply to the product if it has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
Living room | Workspace | Desk, table, & storage | Workchairs | Gaming desk & chair | Bedroom | Mattress | Bathroom | Kitchen | Home textiles| Outdoor

Bedroom

PAX/KOMPLEMENT

What is covered under this guarantee?
This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:

  • Frames
  • Hinged doors and hinges
  • Dividers for frames and shelf inserts for frames.
  • Sliding doors and sliding door mechanism
  • KOMPLEMENT interior organisers
What products are not covered under this guarantee?
This guarantee does not apply to:
  • KOMPLEMENT insert for jewellery
  • KOMPLEMENT insert with 4 compartments
  • KOMPLEMENT insert with compartments
  • KOMPLEMENT divider for pull-out tray
  • KOMPLEMENT box
  • KOMPLEMENT drawer mat
  • KOMPLEMENT pull-out mirror with hooks.
This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.

Mattresses

Mattresses

What is covered under this guarantee?
This guarantee covers defects in material and workmanship in all mattresses. The guarantee covers split seams, damaged springs, broken handles, broken mattress base and substantial sagging. The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.

What products are not covered under this guarantee?
This guarantee does not apply to:
  • This guarantee policy does not apply to all mattress pads, sofa beds, and children mattresses.
  • We do not offer a guarantee on mattresses that are developed to be used directly on the floor, or so-called futon mattresses (for example JESSHEIM)
This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
Living room | Workspace | Desk, table, & storage | Workchairs | Gaming desk & chair | Bedroom | Mattress | Bathroom | Kitchen | Home textiles | Outdoor

IKEA Bathroom

GODMORGON and ENHET furniture system

What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

  • GODMORGON and ENHET furniture
  • GODMORGON and ENHET legs
The original purchase receipt is required as proof of purchase.

What products are not covered under this guarantee?
This guarantee does not apply to TOLKEN counter top neither to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
 

Bathroom wash-basins and mixer taps

What is covered under this guarantee?
This guarantee is valid for all bathroom wash-basins including water trap and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixer taps. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.

How long is the guarantee valid?
The guarantee for bathroom wash-basins and mixer taps purchased at IKEA remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.


What products are not covered under this guarantee?
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.


Bathroom thermostatic shower mixers and accessories

How long is the guarantee valid?
The guarantee for bathroom thermostatic shower mixers purchased at IKEA remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
 

  • BROGRUND, VOXNAN and VALLAMOSSE thermostatic mixers and thermostatic bath shower mixers

How long is the guarantee valid?
The three (3) year guarantee is valid for the bathroom shower products below purchased at IKEA and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

BROGRUND and VOXNAN
  • Shower heads
  • Hand showers
  • Shower hoses
  • Riser rails
  • Shower shelves

VALLAMOSSE
  • Hand shower
  • Riser rail
LILLREVET
  • Hand shower
  • Shower hose
KOLSJÖN
  • Shower hose


What is covered under this guarantee?
These two guarantees are valid for all bathroom shower products at IKEA. The guarantees cover defects in material and workmanship in all bathroom shower products. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 3 and 10 year guarantee promise.

What is not covered under this guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This guarantee does not apply if the products have been used outdoors or in a corrosive environment. It also does not cover accidental damage.
Living room | Workspace | Desk, table, & storage | Workchairs | Gaming desk & chair | Bedroom | Mattress | Bathroom | Kitchen | Home textiles | Outdoor

Kitchen

Kitchen drawers, cabinets, fronts, worktops and sinks
What is covered under this guarantee?
This warranty is valid for household use only, material damage and manufacturing defects.

25-year guarantee
This guarantee covers all the following parts of
the METOD kitchen system:
  • Cabinet frames (except for VADHOLMA dan TORNVIKEN)
  • Fronts
  • UTRUSTA hinges
  • MAXIMERA fully-extending drawers
  • EXCEPTIONELL fully-extending drawers
  • UTRUSTA shelves of tempered glass and melamine
  • Legs and plinth
  • Cover panels
  • Deco strips/mouldings
  • Worktops
  • Sinks (except FYNDIG sinks)
10-year guarantee
This guarantee covers all the following parts of
the ENHET kitchen system:
  • Cabinet frames
  • Fronts
  • Hinges
  • Drawers
  • Legs
and
  • UTRUSTA wire basket
  • TORNVIKEN
  • VADHOLMA kitchen cabinet and furniture

Products that are not covered under 25 and 10-year guarantee
Knobs, handles, KNOXHULT kitchen set, SUNNERSTA kitchen set, and FYNDIG sink.

KNOXHULT guarantee
2-year guarantee is valid for KNOXHULT kitchen.
Living room | Workspace | Desk, table, & storage | Workchairs | Gaming desk & chair | Bedroom | Mattress | Bathroom | Kitchen | Home textiles | Outdoor

Home textiles

The guarantee covers:
All electronic parts except for the battery are covered by the guarantee.
 
Products not covered under this guarantee
The included batteries are not covered under this guarantee.
 
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the blinds unless they have a significant effect on function.

This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.

This guarantee does not cover normal wear and tear or damage caused by impacts or accidents.

This guarantee does not apply if the product has been planed outdoors or in a humid environment.

This guarantee does not cover consequential or incidental damages.
Living room | Workspace | Desk, table, & storage | Workchairs | Gaming desk & chair | Bedroom | Mattress | Bathroom | Kitchen | Home textiles | Outdoor

Outdoor

BROR storage system
We provide a 10-year guarantee for BROR storage system, starting from the purchase date. Original receipt is needed as proof of purchase.
 
This guarantee covers:
This guarantee covers defects in material, workmanship and function in all major parts in the BROR storage system from the date of purchase at IKEA.

BROR guarantee brochure (PDF)
 
Products not covered under this guarantee
  • BROR trolley
  • BROR work desk
  • BROR work desk with drawers
  • BROR shelf barrier
  • BROR additional shelf
  • BROR toolbox
  • BROR drawer 84×39 cm
  • BROR drawer 84×54 cm
  • BROR shelving unit 85×40×190 cm
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