Free mattress and bed frame removal service

Terms and conditions: ​
  1. Promotion valid from 28 August - 15 October 2023 in IKEA Alam Sutera, IKEA Sentul City, IKEA Jakarta Garden City, IKEA Mall Taman Anggrek, IKEA Kota Baru Parahyangan, IKEA Surabaya, IKEA Bali, online:, IKEA Indonesia app and WA orders.
  2. Free mattress removal service eligible for store, online & WA purchased for coverage within 60 km from store Jabodetabek, Bandung, Surabaya, Bali. Scheduled will be assigned based on availability.
  3. Minimum purchase Rp2.000.000 One free mattress and bed frame removal service is valid with one mattress purchase (limited mattress promo). Please show your IKEA original receipt.
  4. The promotion excludes guest mattress RAHOLT, JESSHEIM, children's mattresses, mattress pads and sofabed.
  5. The mattress and bed frame are still in usable condition.
    (Eligible: mattress, mattress + bed frame, bedframe. The mattress is not torn apart, in stable condition)
    (Not eligible: only the bed based / spring bed, only the headboard. The mattress is torn apart, not in stable condition)
  6. The free mattress and bedframe removal service excludes domestic waste, building debris, household waste, etc.
  7. Please order the service from our co-workers in the store or contact IKEA Customer Support Center purchases at +6221-2985-3900 / WhatsApp at +62811-1300-2242 by providing the order number and photo of the mattress and bedframe in usable condition.
  8. An additional fee in the amount of IDR100,000 (one hundred thousand rupiah) per floor will be charged if the pick-up is made on the 4th – 5th floor. Product removal that exceeds the maximum floor limit specified is the responsibility of the customer and IKEA has the right to refuse to carry out the transfer.
  9. By providing your personal data for the implementation of Service by IKEA, you hereby agree to abide by the IKEA Privacy Policy, as accessible on
  10. IKEA reserves the right to cancel orders if they do not comply with the terms and conditions that apply to this program and the terms and conditions listed on and the IKEA Indonesia App.
  11. IKEA shall be entitled to change these Terms and Conditions at any time, which changes will be posted on, IKEA stores, or IKEA Indonesia App.

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